This is a reposting of an article Allan Cahill originally wrote on my Developing for Dynamics GP blog.
Hi
I recently had a support request where, due to time differences, I was not able to immediately stream / screen share. It was also difficult to understand the exact set of steps taken leading up to the issue. Due to these difficulties, a viable option was to record the exact set of steps taken leading up to the problem. This is where Windows Problem Steps Recorder (PSR) came into play. The following is an overview as to steps to run PSR.