This page contains links to articles related the Microsoft Dynamics GP application.

Application Knowlege Base (KB) Articles

Note: We have updated links to new articles on Microsoft Learn where available and also added links to PDF Downloads from our archives.

Security Knowledge Base (KB) Articles

• Frequently asked questions about Advanced Security and about Field Level Security in Microsoft Dynamics GP and in Microsoft Great Plains (KB 894705) Link Updated – (PDF Download)
• Frequently asked questions about role-based security in Microsoft Dynamics GP 10.0 (KB 951229) Link Updated – (PDF Download)
• Frequently asked questions about the advanced SQL Server options in the User Setup window in Microsoft Dynamics GP (KB 922456) Link Updated – (PDF Download)
• Error message when you try to log on to Microsoft Dynamics GP: “This login failed. Attempt to log in again or contact your system administrator” (KB 919345) Link Updated – (PDF Download)

Performance Knowledge Base (KB) Articles

• How to troubleshoot slow performance in Microsoft Dynamics GP (KB 898982) Link Updated – (PDF Download)
• How to use the Dexterity Script Debugger to trace bugs and performance issues in Microsoft Dynamics GP (KB 910982) Link Updated – (PDF Download)
• Error message when you try to generate a large report in Microsoft Dynamics GP: “Error accessing SQL data” (KB 857827) Link Updated – (PDF Download)

Activity Cleanup Knowledge Base (KB) Articles

• A batch is held in the Posting, Receiving, Busy, Marked, Locked, or Edited status in Microsoft Dynamics GP (KB 850289) Link Updated – (PDF Download)
• How to remove all the inactive sessions from the DEX_LOCK table in the TempDB database when you use Microsoft Dynamics GP together with Microsoft SQL Server (KB 864411) Link Updated – (PDF Download)
• How to remove all the inactive sessions from the DEX_SESSION table in the TempDB database when you use Microsoft Dynamics GP together with Microsoft SQL Server (KB 864413) Link Updated – (PDF Download)

Named Printers Knowledge Base (KB) Articles

• How the named printers feature selects a printer in Microsoft Dynamics GP (KB 935790) Link Updated – (PDF Download)
• Description of how to use named printers to enable printer destination selection and to enable various printer tasks in Microsoft Dynamics GP (KB 936945) Link Updated – (PDF Download)
• How to deploy Microsoft Dynamics GP and Microsoft Business Solutions – Great Plains in a Terminal Server environment (KB 872242) Link Updated – (PDF Download)
• Error message when you try to start Microsoft Dynamics GP on a computer on which named printers are enabled: “Application must close” (KB 909739) Link Updated – (PDF Download)
• How to create a log file that you can use to troubleshoot Microsoft Dynamics GP when the program does not use the printer that you specified in the Named Printers Options dialog box (KB 850068) Link Updated – (PDF Download)

International Installations Knowledge Base (KB) Articles

• Answers to frequently asked questions about international installations of Microsoft Great Plains (KB 887108) Link Updated – (PDF Download)

Australian Related Knowledge Base (KB) Articles

• Information about the localized code for the Australian version of Microsoft Great Plains (KB 910128) Link Updated – (PDF Download)
• How to enter an Australian domestic telephone number or an international telephone number in Microsoft Dynamics GP 9.0 (KB 920834) (Not available) – (PDF Download)
• How to change the telephone format for SmartList and for Letter Writing Assistant in Microsoft Dynamics GP by using Modifier with Visual Basic for Applications (KB 921632) Link Updated – (PDF Download)

Australian Goods and Services Tax (GST) Knowledge Base (KB) Articles

• How tax schedules work for the Australian GST in Microsoft Dynamics GP (KB 944222) Link Updated – (PDF Download)
• How to set up tax-free import creditors for Australian GST in Microsoft Dynamics GP (KB 944226) Link Updated – (PDF Download)
• How to handle reduced-input tax credits in the Business Activity Statement reporting tool in the Australian version of Microsoft Dynamics GP (KB 934694) Link Updated – (PDF Download)
• How to void a transaction for an Australian company in Microsoft Dynamics GP (KB 933936) Link Updated – (PDF Download)
• How the PAYG withholding amount is calculated for the Australian version of Microsoft Dynamics GP (KB 949661) Link Updated – (PDF Download)

Australian Business Activity Statement (BAS) Knowledge Base (KB) Articles

• Description of Pay As You Go error messages and Business Activity Statement error messages in Microsoft Great Plains 8.0 (KB 910984) Link Updated – (PDF Download)
• Information about Manual Totaling on the Business Activity Statement in Microsoft Dynamics GP (KB 953439) Link Updated – (PDF Download)
• How to specify Maintain History options for Business Activity Statement (BAS) and Pay As You Go (PAYG) reporting in the Australian version of Microsoft Dynamics GP 9.0 (KB 929214) Link Updated – (PDF Download)
• Information about why transactions are missing from the Business Activity Statement (BAS) for Australian GST in Microsoft Dynamics GP (KB 945198) Link Updated – (PDF Download)

Consultant Knowlege Base (KB) Articles

Debugging Information Knowledge Base (KB) Articles

• How to obtain the table and field information for windows in Microsoft Dynamics GP (KB 894335) Link Updated – (PDF Download)
• How to create a Dexsql.log file for Microsoft Dynamics GP (KB 850996) Link Updated – (PDF Download)
• How to use the Dexterity Script Debugger to trace bugs and performance issues in Microsoft Dynamics GP (KB 910982) Link Updated – (PDF Download)
• How to create a SQL Trace with Profiler on Microsoft SQL Server 2000 (KB 857246) (Not available) – (PDF Download)
• How to use SQL Profiler to create an SQL trace in Microsoft SQL Server 2005 (KB 912281) (Not available) – (PDF Download)

Technology Requirements Knowledge Base (KB) Articles

• Description of the 64-bit operating systems that are supported together with Microsoft Dynamics GP (KB 918983) (Not available) – (PDF Download)
• Description of the requirements to run replication, clustering, log shipping, and database mirroring together with Microsoft Dynamics GP (KB 926490) Link Updated- (PDF Download)

Virtualization Requirements Knowledge Base (KB) Articles

• Description of the support of Microsoft Dynamics GP 10.0 in a virtual environment (KB 937629) (Not available) – (PDF Download)
• Support policy for Microsoft software running in non-Microsoft hardware virtualization software (KB 897615) Link Updated – (PDF Download)

Last updated: 25-Sep-2025.