Tag: Support

Developing For Dynamics GP

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David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

As I perform my role in the Asia Pacific Microsoft Dynamics GP support team I am finding that more and more sites already have the Support Debugging Tool for Microsoft Dynamics GP installed. This makes my job much easier as there are many features of the tool that help a support engineer diagnose and resolve technical issues.

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Developing For Dynamics GP

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David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

If you have seen me present on the Support Debugging Tool for Microsoft Dynamics GP, you know that I usually give a brief overview of why the tool was created. After a chat with my co-presenter, Mariano Gomez, The Dynamics GP Blogster, I decided that it would be worth explaining a bit more about the support case which is responsible for the creation of the tool.

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Developing For Dynamics GP

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David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

You know that I love the Support Debugging Tool and think that it is a wonderful tool to help administer and support your Microsoft Dynamics GP systems. Well, as the creator of the tool, I will admit that I am just a little biased.

But, it is really cool and exciting for me when I see other people in the community use the Support Debugging Tool in various ways to solve problems.

Last week Mariano, Siva and Rubal all posted articles on using the Support Debugging Tool. Mariano even used the new feature in Build 15 which allows non-logging triggers to programmatically start and stop a logging trigger so that the captured logs are surgically targetted to the problem area.

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Developing For Dynamics GP

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David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

IMPORTANT NOTICE: The Support Debugging Tool is now GP Power Tools from Winthrop Development Consultants (https://winthropdc.com/GPPT)

As mentioned in the post, Support Debugging Tool Build 15 released, the Support Debugging Tool for Microsoft Dynamics GP build 15 was released at the end of June with a build labelled as Last Modified: 28-Jun-2011.

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Developing For Dynamics GP

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David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

I had been planning to write this post after I was able to resolve a recent support case really quickly using the Support Debugging Tool. Then Christina wrote her post on Troubleshooting Tips and Tricks and it makes this post even more relevant.

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Developing For Dynamics GP

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David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

In the past, I have had some cases where users have reported that the Microsoft Dynamics GP application default printer as set by Named Printers keeps getting changed back to the Windows Default printer. The cause of this issue was never really identified…. until now. A current case with a similar issue finally helped explain what was happening.

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Developing For Dynamics GP

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David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

Yesterday, on Thursday 16th June, the Australian Business Register (ABR) updated their website which meant the link that Microsoft Dynamics GP has been using to lookup Australian Business Numbers (ABN) no longer works. This morning, I had two support cases on this issue raised within about 30 minutes of each other.

Update: The Australian Business Register (ABR) team have added a URL redirection to allow the old URL to work. Microsoft will be looking to change the way the search is performed to use Web Services in a future release.

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Developing For Dynamics GP

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David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

I am currently working on a support case where the customer is making use of the six user defined categories for items. That in itself is nothing remarkable or worth blogging about.  However, they are using Long Description field on the Item Category Setup window and wished to include the data from this field onto reports. That’s the difficult bit.

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Developing For Dynamics GP

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David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

Today, I thought I would spend a little time explain how to read a Dexterity Script Profile to resolve a performance issue. To demonstrate this I will use a support case I had where the customer was intermittent long delays when clicking on the checkbox on the Apply Sales Document window.

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