Support

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Support Debugging Tool Build 16 Hotfix released

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

IMPORTANT NOTICE: The Support Debugging Tool is now GP Power Tools from Winthrop Development Consultants (http://winthropdc.com/GPPT)

It has been a while since Support Debugging Tool Build 16 was released back in January 2012.

While I have not been able to invest much time in adding new features to the Support Debugging Tool (SDT), I have been able to fix a few issues which have been reported by the community.

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6 Comments Posted on by WinthropDC Developing For Dynamics GP

Understanding the Support Debugging Tool Series

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

Welcome to a series of articles that are designed to help you understand how the Support Debugging Tool works and how you can leverage its different features. In the past, I have described features without explaining how these features can be used and what the differences between different modes is. With this series I hope to remedy that situation.
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4 Comments Posted on by WinthropDC Developing For Dynamics GP

Controlling Support Debugging Tool Automatic Debugger Mode

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

This is the third in a series of articles that are designed to help you understand how the Support Debugging Tool works and how you can leverage its different features. In the past, I have described features without explaining how these features can be used and what the differences between different modes is. With this series I hope to remedy that situation.

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10 Comments Posted on by WinthropDC Developing For Dynamics GP

Controlling Support Debugging Tool Manual Logging Mode

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

This is the second in a series of articles that are designed to help you understand how the Support Debugging Tool works and how you can leverage its different features. In the past, I have described features without explaining how these features can be used and what the differences between different modes is. With this series I hope to remedy that situation.

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7 Comments Posted on by WinthropDC Developing For Dynamics GP

Understanding Support Debugging Tool Logging Modes

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

This is the first in a series of articles that are designed to help you understand how the Support Debugging Tool works and how you can leverage its different features. In the past, I have described features without explaining how these features can be used and what the differences between different modes is. With this series I hope to remedy that situation.

Continue reading →

1 Comment Posted on by WinthropDC Developing For Dynamics GP

The Dynamics GP Blogster works with Report Writer and the Support Debugging Tool

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

My great friend Mariano Gomez, The Dynamics GP Blogster, has been busy recently creating some fantastic step by step posts on customising reports using Report Writer.

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6 Comments Posted on by WinthropDC Developing For Dynamics GP

How to configure SQL Profile Tracing using the Support Debugging Tool

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

Following the release of Build 16 of the Support Debugging Tool, I want to take you through how to configure the SQL Profile Tracing functionality so you can gain the benefits of this awesome feature.

The Support Debugging Tool has always been able to capture a DEXSQL.LOG of the communication between the Dynamics GP Application and the SQL Server, but when a Stored Procedure is called on the SQL Server, we lose visibility of what is actually happening at the SQL Server. Now with SQL Profile Tracing we can see exactly what is happening at the server as well and match this information with other logs we have at the user interface, Dexterity application and SQL Server levels.

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23 Comments Posted on by WinthropDC Developing For Dynamics GP

Support Debugging Tool Build 16 released

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

IMPORTANT NOTICE: The Support Debugging Tool is now GP Power Tools from Winthrop Development Consultants (http://winthropdc.com/GPPT)

A week into the New Year and no posts…. what’s happening? Read on to understand where all my spare time has been going….

After over four months of development, testing and documentation, I am thrilled to announce that build 16 of the Support Debugging Tool is now available for download from PartnerSource. This build has over 50 changes and focuses on functionality for logging and debugging issues with Microsoft Dynamics GP, while still having some improvements for the database or application Administrator.

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2 Comments Posted on by WinthropDC Developing For Dynamics GP

The Importance of Selecting the Correct Extender Key Fields

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

I have had a couple of recent cases which highlighted the importance of selecting the correct Key fields when creating Extender objects. Both of the cases involved adding additional user defined fields to an existing Microsoft Dynamics GP window using an Extender Window Object. In both cases, the incorrect fields were selected in the Key Fields section of the Extender Windows setup window which caused undesired behaviour.

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7 Comments Posted on by WinthropDC Developing For Dynamics GP

How to display more than 80 characters of an Extender Long String field in reports using the Support Debugging Tool

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

Here is another support case that was resolved simply and quickly using the Support Debugging Tool.

The customer was using Extender to add an additional comment to the inventory stock transfer transaction. They created an Extender ID “ST_COMMENTS” and used the Long String field type in Extender which is a 255 character string. This worked fine.

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4 Comments Posted on by WinthropDC Developing For Dynamics GP

21 Reasons why every workstation should have the Support Debugging Tool installed

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

As I perform my role in the Asia Pacific Microsoft Dynamics GP support team I am finding that more and more sites already have the Support Debugging Tool for Microsoft Dynamics GP installed. This makes my job much easier as there are many features of the tool that help a support engineer diagnose and resolve technical issues.

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8 Comments Posted on by WinthropDC Developing For Dynamics GP

The Creation of the Support Debugging Tool

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

If you have seen me present on the Support Debugging Tool for Microsoft Dynamics GP, you know that I usually give a brief overview of why the tool was created. After a chat with my co-presenter, Mariano Gomez, The Dynamics GP Blogster, I decided that it would be worth explaining a bit more about the support case which is responsible for the creation of the tool.

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2 Comments Posted on by WinthropDC Developing For Dynamics GP

Using the Support Debugging Tool with Real Life Examples

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

You know that I love the Support Debugging Tool and think that it is a wonderful tool to help administer and support your Microsoft Dynamics GP systems. Well, as the creator of the tool, I will admit that I am just a little biased.

But, it is really cool and exciting for me when I see other people in the community use the Support Debugging Tool in various ways to solve problems.

Last week Mariano, Siva and Rubal all posted articles on using the Support Debugging Tool. Mariano even used the new feature in Build 15 which allows non-logging triggers to programmatically start and stop a logging trigger so that the captured logs are surgically targetted to the problem area.

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4 Comments Posted on by WinthropDC Developing For Dynamics GP

Support Debugging Tool Build 15 update released

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

IMPORTANT NOTICE: The Support Debugging Tool is now GP Power Tools from Winthrop Development Consultants (http://winthropdc.com/GPPT)

As mentioned in the post, Support Debugging Tool Build 15 released, the Support Debugging Tool for Microsoft Dynamics GP build 15 was released at the end of June with a build labelled as Last Modified: 28-Jun-2011.

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7 Comments Posted on by WinthropDC Developing For Dynamics GP

Troubleshooting issues caused by customizations

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

I had been planning to write this post after I was able to resolve a recent support case really quickly using the Support Debugging Tool. Then Christina wrote her post on Troubleshooting Tips and Tricks and it makes this post even more relevant.

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6 Comments Posted on by WinthropDC Developing For Dynamics GP

Named Printers application default printer selections not “sticking”

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

In the past, I have had some cases where users have reported that the Microsoft Dynamics GP application default printer as set by Named Printers keeps getting changed back to the Windows Default printer. The cause of this issue was never really identified…. until now. A current case with a similar issue finally helped explain what was happening.

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2 Comments Posted on by WinthropDC Developing For Dynamics GP

Australian Business Register update breaks ABN Lookup Feature

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

Yesterday, on Thursday 16th June, the Australian Business Register (ABR) updated their website which meant the link that Microsoft Dynamics GP has been using to lookup Australian Business Numbers (ABN) no longer works. This morning, I had two support cases on this issue raised within about 30 minutes of each other.

Update: The Australian Business Register (ABR) team have added a URL redirection to allow the old URL to work. Microsoft will be looking to change the way the search is performed to use Web Services in a future release.

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10 Comments Posted on by WinthropDC Developing For Dynamics GP

How to add Item Category Long Descriptions to reports using the Support Debugging Tool

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

I am currently working on a support case where the customer is making use of the six user defined categories for items. That in itself is nothing remarkable or worth blogging about.  However, they are using Long Description field on the Item Category Setup window and wished to include the data from this field onto reports. That’s the difficult bit.

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7 Comments Posted on by WinthropDC Developing For Dynamics GP

How to read a Dexterity Script Profile to solve Performance Issues

David Meego - Click for blog homepageThis is a reposting of an article I originally wrote on my Developing for Dynamics GP blog.

Today, I thought I would spend a little time explain how to read a Dexterity Script Profile to resolve a performance issue. To demonstrate this I will use a support case I had where the customer was intermittent long delays when clicking on the checkbox on the Apply Sales Document window.

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